Customer Operations
Intelligent Support & Service System
Automate your support process from ticket arrival to resolution. Reduce manual triage, repetitive replies, and messy escalations with a system that can handle up to 70% of requests automatically.
70%
Auto-resolved
3m
Avg response
94
CSAT score
Ticket #4821
Auto-resolved in 12s
AI Classification
Billing inquiry detected
How It Works
Core Capabilities
Ten integrated modules that support every stage of the support lifecycle, from intake to resolution and quality analysis.
Multi-Channel Intake
Email, chat, phone, social media, and portal messages unified in one queue.
AI Intent Classification
70+ support categories detected automatically from message content
Sentiment Analysis
Spot customers who may be unhappy before problems grow.
Smart Routing
Ticket assignment based on skills, availability, and priority.
Auto-Responses
70% of common questions resolved without human involvement
Knowledge Base
Search and suggest articles, and update the knowledge base using resolved tickets.
SLA Monitoring
Auto-escalate tickets before breach with countdown alerts
Quality Scoring
Conversation analysis and CSAT prediction on every interaction
Agent Assist
Suggest responses, pull customer context, and surface relevant docs
Performance Analytics
Resolution time, CSAT trends, and agent productivity dashboards
What Gets Replaced
Built For
Typical Results
Auto resolution rate
40 - 60%
From 0%
Average response time
10 - 20 minutes
From 4 hours
Agent capacity
25 - 40%
From Baseline
Escalations
20 - 35%
From Baseline
CSAT
5 - 12 points
Reduction from baseline
Cost per ticket
15 - 35%
depending on volume
Real Example
SaaS Company
8,000 tickets/month
Built a system that automatically categorizes most incoming tickets, and routes complex cases to the right agents with full context. It also provides early indicators of customer satisfaction.
18 → 8
Agents needed
+40%
More volume
95%
Auto-categorized